If you have questions or issues you can contact the Customer Happiness Team at (917) 745-4411 or email us at bigappleorganizers@gmail.com.

We operate on a flat hourly rate. To book our organizing service, simpy select our hourly service and note the items you would like organized in the notes section of the booking.

We only accept credit/debit cards.  Our online payments are handled by Stripe. Booking through Big Apple Organizers & Cleaning Service is safe and secure and we guarantee this.

Note: You may tip our organizers/cleaners in cash. Any payments made directly to cleaner are non-refundable and do not count towards your cleaning payment.

Big Apple Organizers & Cleaning Service pricing is based on the size of your home and the desired level of service. For organizing services, it would be our houlry rate. For cleaning services, we operate on a flat rate basis given the number of bedrooms.  We also offer hourly services for custom cleaning jobs. Please see our price rates on our pricing page.

Appointment times are available Monday through Sunday, from 8:00am to 7:00pm and we will be in touch in less than 1 hour (during business hours) to confirm if this date and time works.

You can either call us at (917)-745-4411 or book online at bigappleorganizers.com/book-now.

We bring all required products to give your home a great clean, aside from a vacuum (unless requested), mop, bucket or step stool. If you’d like us to use a specific product, please let us know and leave it out for the cleaner to use.

If you do not have a vacuum, simply request for the cleaner to bring a vacuum in the special instructions area. Please note, our cleaners do not carry large capacity vacuums. Our cleaners carry portable vacuums.

Our cleaners bring a Swiffer that can be used on non-carpeted floors.

We have teams that do 100% green cleaning. Simply request it and we’ll assign a green-cleaning team at no additional charge. (Please note this requires time flexibility)

Yes! At Big Apple Organizers & Cleaning Service we LOVE pets. All of our organizers and maids are trained to correctly deal with your furry family member.

Absolutely. All of our organizing and cleaning professionals are highly trained, background and reference checked, as well as insured and bonded.

Yes, customers who sign up for recurring service are entitled to significant discounts. For weekly service we have a 20% discount, for every two weeks we have a 15% discount, and service every four weeks (monthly) gets a 10% discount.

Most of our customers differ in their individual needs, so it is difficult to provide specific guidance. Typically, our customers schedule an initial detailed cleaning of their home followed by our popular bi-weekly service. By following this model, you can rest assured that your home is always clean and in top shape.

After you set up recurring service, we’ll be there like clockwork on the date and time you choose.  We will send reminder emails so you can expect us.

You do not have to be present during service. Just leave us a key to gain entry and we will take it from there. You can leave a key under the mat, in the mailbox, at the front desk, whatever is most convenient for you!

We assign 1 professional to most bookings, which is sufficient the majority of the time. We can send more than 1 professional if it is necessary due to the size of the home or scope of work.

The time it takes to organize will depend on what needs to be done in the home. We do recommend to include in the special instructions exactly what you’d like organized, as well as a priority list.

For cleaning, we do have an estimated duration based on the sie of the home. Durations are a rough estimate, as times can change due to the size and cleaniliness of the home. For special cases or extremely large homes, we may adjust the estimate and price for fairness.

At Big Apple Organizers, our top priority is the safety of our professionals and customers. We recommend that you also review the CDC’s guidelines for reducing the spread of COVID-19. These include:

  • Washing hands frequently and vigorously for 20 seconds to prevent the spread of germs;
  • Avoiding touching of the eyes, nose, and mouth;
  • Cleaning and disinfecting frequently touched objects and surfaces using a regular household cleaning spray or wipe; and
  • Social distancing.

We also ask that all customers proactively follow the CDC’s guidelines to reduce the spread of the Coronavirus during your bookings. Other recommendations for customers include:

  • Stay in a room separate from the one your professional is working. This will (1) allow the professional to clean or organize thoroughly and without interruption and (2) maintain the 6-foot person-to-person distance currently recommended by the CDC.
  • Cancel or reschedule bookings if you feel sick or are concerned about the wellbeing of those living in your home or your cleaner or organizer.